The pharmacy growth platform built for independents.
CRM, email, SMS, review management, lead tracking, automation, scheduling, reputation, reporting, and AI tools — in one system designed for the way an independent pharmacy actually operates.
One system for everything outside the script.
Most pharmacy software ends at the PMS. Dispense 360 picks up where the dispensing system stops — the patient communications, the marketing, the prescriber-facing systems, the review acquisition, the lead intake, the analytics, and the AI-assisted workflows that compound a pharmacy's growth over years.
CRM
Patient and prescriber records, segmentation, lifecycle stage, and outreach history — built around the pharmacy workflow.
Email Marketing
Compliant pharmacy email — newsletters, refill flows, service announcements, prescriber updates — with opt-in management.
Text Messaging
Two-way SMS for refill reminders, post-vaccine follow-up, appointment confirmations, consultation flows, and review requests.
Review Management
Counter-kiosk and SMS-driven Google review acquisition, with response workflows for the PIC and tracked velocity month over month.
Lead Tracking
Inbound transfer requests, consultation bookings, HRT intakes, weight management leads — captured, routed, and tracked end-to-end.
Automation Workflows
Patient lifecycle triggers — welcome flows, refill nudges, post-consult check-ins, prescriber referral acknowledgments — running in the background.
Appointment Scheduling
Immunization, MTM, weight management, HRT, and clinical-service appointments — with reminders, intake, and PIC handoff.
Reputation Management
Google, Yelp, Healthgrades, Vitals — monitored in one place, with response cadence and sentiment tracking for the PIC.
Reporting
Patient acquisition by source, refill rate trends, prescriber referral counts, review velocity, ROI by channel — in a monthly dashboard.
AI Tools
AI-drafted patient messages, prescriber communications, social posts, and review responses — with PIC approval before send.
Built for the way an independent pharmacy actually operates.
Pharmacy-specific from day one.
Not a generic CRM with a pharmacy template. The data model, the workflows, the compliance assumptions, and the integrations are all built for pharmacy. Patient lifecycle, refill cadence, prescriber relationships, review velocity, and clinical-service intake all live in the same place.
One platform, one report.
Marketing performance, patient acquisition by source, refill trends, prescriber referrals, review velocity, and channel ROI — in a single monthly dashboard. No more reconciling three vendor reports.
Designed with PICs in the room.
Every workflow has a PIC approval step where it matters. AI-drafted messages, review responses, and automated communications never go out without a human in the loop on the clinical and compliance details.
Integrates where it should.
Email, SMS, Google Business Profile, the major review platforms, the major appointment systems, and the major pharmacy management systems. Not a closed garden.
Questions pharmacies ask before they switch.
Is Dispense 360 a replacement for our pharmacy management system?
No. Dispense 360 sits next to your PMS. The PMS handles dispensing, billing, and clinical record-keeping. Dispense 360 handles everything outside the script — patient communications, marketing, reviews, prescriber outreach, and reporting.
How long does implementation take?
A typical implementation runs four to six weeks: data migration from existing tools, integration with GBP and review platforms, workflow configuration, and staff training. Pharmacies are live and running their first campaigns by week six.
How does it stay compliant with HIPAA?
Patient-identifiable data lives in a HIPAA-aligned data layer with role-based access, audit logging, and a signed BAA. Marketing reporting uses aggregate counts only — never patient-identifiable detail.
Can our team use it without a marketing background?
Yes. Most pharmacy teams onboard with a single technician or front-office staff member running daily execution. The platform is built around the way pharmacy staff already work. Strategic configuration is done with our team during implementation.
Does it work for multi-location pharmacies?
Yes. Each location can run its own GBP, its own review program, its own campaigns, and its own reporting — with roll-up reports at the parent level.
What does it integrate with?
Google Business Profile, the major review platforms (Google, Yelp, Healthgrades, Vitals), SMTP/email service providers, SMS providers, the major appointment systems, and the major pharmacy management systems via API where available.
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